Pollstar FAQ

I can't log in.
If you're having trouble logging into your Pollstar account, you can: Use the email you signed up with in the Email box to identify your account ...
Thu, 5 Apr, 2018 at 2:26 PM
Internet Explorer Not Recommended - Chrome, Firefox, Safari & Edge Recommended
The new Pollstar.com does not display some lists correctly in the desktop browser Internet Explorer. Microsoft Internet Explorer has been superseded by Micr...
Thu, 10 Jan, 2019 at 3:36 PM
Box Office data is blurry
You'll need a paid subscription view box office data, contact information, box office averages in general.  Pollstar is free to access for anyone, howe...
Wed, 16 Jan, 2019 at 7:38 AM
Paid subscription access problem
If you are having an issue with your Pollstar subscription, please contact us with the following information: Frist and last name Email address (pollstar....
Thu, 10 Jan, 2019 at 2:29 PM
I’m unable to purchase a Tour History.
Tour History reports require tour history credits to purchase.  Or you can use a credit card for single purchases.  Tour History credits are available at th...
Fri, 25 Jan, 2019 at 12:04 PM
I’m getting charged $25 instead of $12.50 for a Tour History.
If you are a Pollstar paid subscriber and getting charged $25 instead of $12.50 for a Tour History, there may be an issue with your account. Please click Ne...
Thu, 10 Jan, 2019 at 3:39 PM
Where is this week’s digital edition? I didn’t get my digital edition email.
Pollstar magazine digital edition email alerts will now be sent on Tuesdays (tentatively scheduled for the May 21 issue date). Coinciding with the new P...
Tue, 8 May, 2018 at 11:35 AM
How do I have my venue listed in Pollstar?
Depending on what type of company or job role you have, and once verified we offer online update forms for this purpose.  A Pollstar account is required to ...
Thu, 10 Jan, 2019 at 2:23 PM
How do I add an artist or band?
Basically, adding an artist will require either an itinerary, box office data or artist representative.  Also venues submit box office data which includes n...
Thu, 10 Jan, 2019 at 3:08 PM
Can't find what I'm looking for
We provide a very powerful tool on pollstar.com, the search bar.  Any search you'd like to perform should start with the search bar at the top of our w...
Thu, 10 Jan, 2019 at 3:46 PM